BE AWARE: HERO System to Offer Employees Opportunity to Receive Organizational Information on Personal Devices

Brothers and Sisters,

Please find attached the notification received today at the HQ level concerning the use of the HERO program and the use of an employee’s personal mobile devices to stay informed concerning COVID-19. This was originally shared on 3/19/20.

“ The eLRA Warning Page language is standard language used to ensure compliance with Postal Service information security policies in accordance with Handbook AS-805, Information Security, Section 14.3. The security policy provides standard language to notify users that the information on Postal networks and workstations may be monitored and viewed by authorized personnel, regardless of privacy concerns.

The standard Postal Service security warning language is found in many other postal related applications including LiteBlue, eJob Bidding, eOPF, ePayroll, eReassign, HERO, PostalEase, and Virtual Timecard. We have reviewed your concerns and determined that the verbiage found on the warning page of the eRLA application is appropriate and will remain as written.”

This information concerning the use of HERO was provided by the USPS this morning and shared by  Eastern Region Coordinator, AJ Jones.

The Postal Service continues to monitor the spread of Coronavirus Disease 2019 (COVID-19) across the United States.

To enhance our communication efforts, HERO now offers functionality to enroll your personal devices to receive important organizational information in times of emergency, to include COVID-19 updates.  Employees who enroll will receive national communications and local information based on your work location.

If you would like to voluntarily opt-in to receive information and alerts on your personal devices via text or email, visit HERO today or visit and select HERO.  Employees may opt-in or out at any time by updating preferences on the HERO Personal Contact Information page.  Enrollment is voluntary, and standard message and data rates may apply.

Sign up for Alerts and Updates

COVID-19 is continuing to evolve and provide challenges in both our personal and professional lives.  We are continuing to do everything we can to support and communicate to our employees.

We hope you will take advantage of this new communication method and ask that you share this information with your co-workers and teams so we can all stay informed.

If you have technical issues, please contact HERO Support at

Thank you,

Once again we are advising that you not use these programs on your personal mobile device. If you should choose to do so, do so with the understanding that management maybe collecting information about you.  We understand that this is an emergency type situation.  APWU has been disseminating and providing updated information on the COVID-19 daily. Please keep yourself informed by relying on APWU information.

Any questions or concerns feel free to contact your local, state and national representatives.

Please share with your state and local representatives.

Lynn Pallas-Barber
Assistant Clerk Craft Director

APWU National Resource Page: Information for APWU Members on COVID-19

If you have not been informed, <<HERE>> is the latest and greatest information, provided by APWU National!!! This page is always updated, by National as soon as it becomes available or signed.